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Terms And Conditions
Acceptable Use
No
spam.
Brand X Internet does not condone the practice of spam'ing (the
sending
of unwanted email). If we find anyone utilizing our network to
send SPAM
(which includes collecting information in order to send SPAM,
sending
out SPAM which includes a Brand X mailbox or Brand X hosted
mailserver,
or sending out SPAM which advertises a site hosted on the Brand X
network)
they agree to and will be billed $5.00 per email sent in addition
to a
$10,000 per incident fine. In addition, we will, to the fullest
extent
allowed by law, seek legal action on any individual(s),
organization(s)
and or company(s) that violate this policy. Please report any
violations
to Brand X Internet's Abuse Dept abuse@brandx.net.
No building porn sites.
You may not provide hosting services for any adult material.
(Please note:
On Brand X, you may always download and view whatever you wish.
The restriction
is against using your connection as a point of distribution.)
Accounts terminated for violation of these rules are subject to
$200
termination fee.
For additional service/pricing information, please contact
310-395-5500
DSL
Terms
Free Modem and One
Year
Contract: Please note that free Self Install Kit (DSL
Modem)
is available with a binding one year contract. Binding means you
have
to pay even if you don't stay a full year. If you terminate your
service
agreement within twelve months of your DSL activation date, you
will be
billed up to a $200 termination fee. Limit one free modem per DSL
line.
Modem remains property of Brand X Internet. Offer subject to
change
without notice. Annual contract does not mean the same thing as
annual
payment discount
Annual Payment
Discount:
This means that you pay one time per year, and get 12 months for
the price
of 10. Please note that if you pay monthly, you do not get the
annual
discount. If you sign up and pay by the year, but cancel after
less than
one year, any refund will be calculated based on the monthly rate.
Annual
payment in advance automatically qualifies for free Self Install
Kit in
addition to the discount.
Transfer
Fee:
Please note that there is a $35 fee to move accounts from one
speed category
to another, in addition to any fee which Verizon may charge.
Installation
charges:
Brand X Charges no installation or setup fee. Verizon is currently
charging
a set up fee of $60 for orders placed after 04/01/2001.
Hardware you need
to buy:
Ethernet Card. Your computer must be 10BaseT Ethernet capable.
Nearly
all pre-packaged PC's are and all Macs made in the last 5 years
are. If
your computer does not support 10BaseT, it is usually not
difficult to
add this capacity. If you are planning on setting up a local area
network,
you'll need a few relatively inexpensive items that we'd be happy
to talk
to you about.
Payment of
Fees:
This service will be charged by Brand X Internet only. You will
have to
pay the whole fee (for Internet connection, and Line charge) on
one bill
to Brand X Internet. However, if you do not want to sign up for
one year
(for instance, if you already have a DSL modem), then you will be
charged
by two separate companies. You will need to pay Brand X Internet
for your
access to the Internet and you will need to pay Verizon for the
line connecting
your home or office to Brand X.
Domain Name
Hosting:
For Business customers who wish to host their own sites, Domain
Name Service
is available. PLEASE NOTE: DNS DOES NOT INCLUDE HOSTING. If you'd
like
to have a web site hosted by Brand X, this service is available
for $25
per month plus a, or $250 per year. Additional Domain Name Service
is
available at $50 per domain.
Dial-Up
Backup:
Brand X offer an optional Dialup account with all DSL accounts,
for $2/month
(or $20 for the whole year).
Installation of
your ADSL
modem: Verizon (or Brand X) will mail you a
Self-Install Kit
including the ADSL modem. Instructions will be provided on how to
configure
your computer to make use of it. If you've ever set up a dialup
account,
you will find this extremely simple. If you are also setting up
static
IPs or a local area network, please be aware that no on-site
service is
included with our $0 installation fee. On-site service can be
arranged
for our usual hourly rate of $100 per hour.
The value of a modem is $199.
From this amount the following deductions would be made* modem in bad condition (scratched or used looking) $99 * no power supply $125 * no manual $25 * no box $25 * no filters $50 * no crossover cable $50
Thus a modem returned with no box no filters and no manual, would be worth only $99 in exchange. If you wanted a replacement you would have to pay the difference. If you didn't have the box but had everything else the exchange would only cost you $25.
The moral of the story is that if you anticipate you might want to exchange or return a modem you should keep the box and also return the filters and so on. A modem returned in incomplete state isn't much use to us so we ask that all modems be returned complete.
DSL Cancellation and Minimum Charges
(SBC/Verizon)
Brand X is generally pretty easygoing about terms for service. While we
do not try to get rich off any particular customer, we do require all
customer transactions to be at least break-even if we wish to stay in
business. When it comes to DSL and T1 lines the telephone company charges
us setup fees. If a customer terminates early, Brand X has the right to
re-charge and pass on and telephone company setup and termination charges
where the amount the cuystomer pays is less than the Verizon or SBC
charges. For DSl this will usually be about $100.
This applies even if the
customer has a month to month deal.
For example if a customer were to stay
only one month, the customer would be liable for roughly $100 plus the
line charge. In
order to avoid this charge, a customer must either cancel service at least
one week before Verizon or SBC installation, so that the Verizon or SBC
charges may be avoided, or the customer must stay long enough that the
customer charges exceed the Verizon or SBC setup and line charges. If
telephone company installation or early termination fees are incurred
they will be passed on. A
customer that stays at least one year need not worry about this. T1
installation charges and early termination fees are significant and may
represent several months fees.
Brand X DSL Contract Terms and Cancellation
Policy:
Dialup accounts have a minimum term of one month. DSL and T1 accounts
have a minimum term of one year. In special situations a customer may
receive a different term, however, in many cases an additional charge
will be required, to cover Verizon or SBC charges. The one year terms
apply unless the customer
asks for and receives a written agreeement to some other term. Monthly
accounts renew until cancelled. Accounts billed annually also renew until
cancelled. Customers will receive no notification in either case. The
accounts simply renew until cancelled.
IP addresses for Business Plan users: You will receive two
static
IP addresss. Additional IP addresses are available at the
following rates:
Total Ips
2 no charge beyond monthly rate above
3 $ 2 more per month
4 $ 4 more per month
5-8 $ 5 more per month 9-16 $10 more per month
Each addl 8 $ 5 more per month for each block of 8
Note: Monthly Platinum accounts include one block of 8. Note: A
block of
8 is included with any annual plan except Bronze Plus. Note: Prepaid
annual
Platinum accounts include 32 IPs.
Quantity
Discount:
Quanties of any service above 10 are entitled to a 20% discount.
This does
not apply to Verizon charges.
Private Network
Addresses
and Firewall Services: Brand X offers at no additional
charge,
free firewall service using "10.0.0.0" style private IP addresses.
What
this means is that your network address is safe from outsiders who
might
want to reach your computer through our router. Of course, where
there's
a will, there's a way, so we cannot make any guarantees, but having
a firewall
with private network addresses is considered one of the best forms
of network
security. Private addresses are standard for Individual Plan
customers.
They are available on request for Premium Plan customers.
Internet
security:
When your computer is connected to the Internet, your computer is connected to every other computer on the Internet, and is
subject to attack from hackers, including mail viruses and worms.Security is the responsibility of every user. You may
wish
to install a firewall or other security devices. The only way to be completely secure, is to turn your computer off; but a
firewall will reduce the risk substantially. Brand X will generally try to be helpful but cannot take any responsibility as
to the security of your computer. To secure your computer, please consult with a computer security professional and/or
install appropriate security software.
Disclaimer: Business or residential DSL Internet access may not be
commercially available in all areas or at the rates, speeds or
bandwidth set forth herein. The actual data transfer speed or throughput
that you will experience will be lower than speeds indicated after
accounting for processing overhead and other factors, including the
distance between your business and the central office serving you, the
condition of your telephone line and wiring inside your home or
office, network or Internet congestion of server and router speeds for the
Web sites you are accessing. As a condition of service the customer
agrees that the total value of any service or damages related to any
service in any period is limited to the amount paid by user for services
during that period, regardless of any other limitations. Because DSL is a
technologically advanced service and because of limitations on the
service provided by the Telephone Company, Brand X cannot guarantee that
your DSL service will be uninterrupted or error-free or guarantee the
speeds of the service.
Closing Accounts: If you wish to close an account you absolutely must do
so in writing, for your protection and for ours. This is easy. You may
close any account by sending email to billing@brandx.net, or by writing
to the address listed on our website. DSL customers will also need to
return, or pay for, the DSL modem, and account billing will continue until
the modem is received. All accessories and material must be included (original box, modem, AC adapter,
telephone cord, cross-over ethernet cable, splitter and three (3) filters). Missing items must be paid for before
account is closed. Brand X does not accept
requests to close account
by telephone because of the potential for misunderstanding. Brand X does
not under any circumstances offer cash refunds to customers. Failure to
notify Brand X in writing by email or fax that you wish to close an
account leaves you liable to pay for it.
Early Termination of term accounts: There is no right to refund for early
termination on prepaid services, regardless of the reason for closing the
account. In general a term account closed early will incur the same
charges as if it had not been closed, at the discretion of Brand X.
Termination for violations of terms and conditions: All usage must comply
with Brand X posted terms and conditions. Accounts may be terminated at
any time at the whim of managment with or without cause. Spam, illegal
activities, or inappropriate behavior, threats of any kind, including
threats of legal action, or abusive or disruptive behavior toward Brand X
users or staff will result in immediate termination of your account
without right to refund for any unused services. Brand X also reserves
the right to charge a $200 involuntary account closing fee for accounts
closed for failure to pay or for violation of the basic terms and
conditions of service. See our Billing
and Cancellation Policies for more information.
Penalties and Late Fees: Brand X reserves the right to charge monthly late
fees for any payment 30 days overdue, of $25 or 15% of the late amount,
whichever is greater, to cover our cost of repeated billing reminders and
collections expenses. This is not an interest charge and is separate and
cumulative to any interest fees. At Brand X we're here to help customers,
not to hassle them about bills. Prompt timely payment is greatly
appreciated and allows us to focus our energies on providing excellent
service.
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DSL Information
