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Brand X Internet - DSL Quickstart

These instructions will help you get started quickly if you have received a modem and router from us and need to get online.

More detailed instructions on how to configure various brandx of modems and routers are found on our website www.brandx.net under "Support".

1. Hook up the Modem and Test for a Good DSL signal.

Plug the telephone cord from the jack to the modem and then give it about five minutes. Lights will flash and eventually it will stabilize.

We are looking for a good DSL signal and the modem is how we test. The DSL light should be solid green (NOT BLINKING).

The appearance of the DSL light depends on the type of modem. The most common are Netgear and Motorola. They are almost identical but the lights are slightly different.

Netgear Modem

modem

Motorola Modem

netopia-lights

If you don't get a solid DSL light, then your DSL is not going to work. Don't spend time configuring the router.

We don't care about the "Internet" light, and we don't care about the "Ethernet" light. Ignore them for now. We only care about the DSL light.

Some things to try if you don't get a solid DSL light:

  • Make sure your installation date has passed. There is often a couple of days after the "dry loop" installation.
  • Check to see if there is another jack in your home. If so, try it.
  • Try replacing the telephone cord.
  • No DSL signal cannot be fixed by configuring your computer or your router. We need this signal.
  • If you can't get a DSL signal, let us know right away. Verizon may have installed incorrectly, and the sooner this is reported, the sooner it can be fixed.

Please note: We usually deliver Netgear modems preconfigured. If we have configured it there should be a sticker on the back that says "OK" which means we configured and tested the modem.

If you modem isn't configured we have Netgear Modem Instructions. However, please do not reset the modem to factory defaults unless you are absolutely sure this is necessary. For example, if you don't have a good DSL signal, and reset your router to factory defaults, you will have increased from one problem to two problems.

2. Connect the Router

Please be sure that you have a good DSL signal before you try to test the router.

Connect the cables as shown below. The color of the cables doesn't matter but it is important to make sure that the modem ca le is connected to the right port.

Please connect the computer to the router with an ethernet cable as shown below. Don't try WiFi until you know that the ethernet is working. We will have the best success if we try one thing at a time.

If your computer doesn't have ethernet, you may want to borrow one that does, or buy a USB ethernet adapter, which are available for about $8 on Amazon.

Now reboot the router (turn if off and on). When it has completed its startup routine, reboot your computer (turn it off and on). When it comes back up, it should be online.

router cabling

 

Router Lights

The router lights will tell you what is connected, and if your DSL connection is working

For setup we really care about the ethernet light (should show a connection to the computer) and the Internet light, (which means you are logged in).

Don't let other flashing lights confuse you.

Light Name TP Link Router - Meaning of this light
power Power The modem is turned on.
ethernet Ethernet There are four of these lights, one for each of the ethernet ports in the back of the router. If you see a light, something is connected.
wifi Wifi If this light is on, it means WiFi service is on. Note that this does not mean your network is online, just that WiFi is turned on.
internet Internet If this light is on (green) it means your router is online. You need this before you can surf the internet. This light means that your modem and router are both configured correctly. You probably won't have this until you complete our setup instructions.

The above table is for a TP-Link router. If you have a Linksys, the lights are similar, but the lights for ethernet and internetports are right next to the respective ports, and are labeled in English. I personally prefer using words instead of icons to label things, it's more clear.

The internet light tells you if something is connected to this port, but does not give you accurate information about whether the internet connection is working. The best way to see if the internet is working, is to plug a computer into one of the ethernet ports, and try it.

If the ethernet light doesn't show a good connection to your modem or computer, then check your cables.

If the ethernet lights are good, and the modem shows a good DSL signal, but the Internet isn't working, then you probably need to check the router configuration. Warning: if your DSL signal is no good, don't waste time reconfiguring the router, it won't help.

Testing the Connection

You can test by visiting some web sites.

If your DSL comes on, great, proceed to the WiFi section.

If not, let's see what might be wrong.

First, go back and check the Modem lights. Make sure you have a good DSL signal.

If you have a good dsl signal, your probem may be a router configuration issue, but sometimes Verizon has set up the line wrong.

Another thing to check: please make sure that your computer has WiFi turned off. If your computer is connected via ethernet but also has WiFi on, it may get confused.

WiFi

If you got your router from us then it is probably set up with SSID="Brand X Internet" and password "11111111".

Make sure you have a good dsl signal and the ethernet works.

If things are working with ethernet, the WiFi should work too.

Try and visit a website you have never visited before and see if it works.

Router Configuration

If you provided your own modem and router, or if you want to check that the devices are configured correctly, you may need to access the router configuration. Each router has a little web page inside that you can use to alter the settings. Then you hit "save", and your configuration will be saved. It's pretty easy.

Warning: if your modem and router are configured correctly and worked yesterday, then don't be in a hurry to change the configuration or reset the device to factory defaults.

Detailed instructions for most popular modems and routers such as Netgear, Linksys, TPLink, Actiontec, Motorola, and Apple are on our website at www.brandx.net under "Support".

Overall Suggestions

Please make sure you have a good DSL signal before you try to get your router working.

Please approach these instructions step by step. If you do things out of order, it will be hard.

Please do not get frustrated and try clicking on things randomly.

Please do not reset your devices to factory defaults unless you are really sure they are set up wrong.

The most common problem for new service installation is: no DSL light. If you can't get a solid DSL light, let us know. You can't fix this through configuration.

The second most common problem is, the router has a bad password in the PPPOE setup. We can test this fairly easily by checking our logs to see if you have failed login attempts. Let us know and we can check.

We are here to help. If you have problems, let us know and we will do our best to assist!