Brand X Internet - DSL Quickstart

We currently supply customers with Netgear Modems and Linksys or TP Link WiFi Routers.

Modems are usually provided pre-configured. Routers can be pre-configured upon request.

More detailed instructions for various other modems and routers are found on our support website.

1. Hook up the Modem and Test for a Good DSL signal.

Plug the telephone cord from the jack to the modem and then give it about five minutes. Lights will flash and eventually it will stabilize.

We are looking for a good DSL signal and the modem is how we test. The DSL light should be solid green (NOT BLINKING).

The appearance of the DSL light depends on the type of modem.

For Netgear:

modem

For Motorola:

netopia-lights

If you don't get a solid DSL light, then your DSL is not going to work. Don't spend time configuring the router.

We don't care about the "Internet" light, and we don't care about the "Ethernet" light. Ignore them for now. We only care about the DSL light.

Some things to try if you don't get a solid DSL light:

  • Make sure your installation date has passed. There is often a couple of days after the "dry loop" installation.
  • Check to see if there is another jack in your home. If so, try it.
  • Try replacing the telephone cord.
  • No DSL signal cannot be fixed by configuring your computer or your router. We need this signal.
  • If you can't get a DSL signal, let us know right away. Verizon may have installed incorrectly, and the sooner this is reported, the sooner it can be fixed.

Please note: We usually deliver Netgear modems preconfigured. If we have configured it there should be a sticker on the back that says "OK" which means we configured and tested the modem.

If you modem isn't configured we have Netgear Modem Instructions. However, please do not reset the modem to factory defaults unless you are absolutely sure this is necessary. For example, if you don't have a good DSL signal, and reset your router to factory defaults, you will have increased from one problem to two problems.

2. Test Using an Ethernet Cable

Please be sure that you have a good DSL signal before you try to test the router.

If your router has been configured by us, then you should hopefully be able to plug it in and it should work right away.

There are instructions for various types of other routers on our website at www.brandx.net/support.

Please try with an ethernet cable for testing purposes, before you try to use WiFi.

Cable as shown below. The color of he cables doesn't matter but it is important to make sure that the modem cab le is connected to the right port.

Now reboot the router (turn if off and on). When it has completed its startup routine, reboot your computer (turn it off and on). When it comes back up, it should be online.

router cabling

You can test by visiting some web sites.

If your DSL comes on, great, proceed to the WiFi section.

If not, let's see what might be wrong.

First, go back and check the Modem lights. Make sure you have a good DSL signal.

If you have a good dsl signal, your probem may be a router configuration issue, but sometimes Verizon has set up the line wrong.

Another thing to check: please make sure that your computer has WiFi turned off. If your computer is connected via ethernet but also has WiFi on, it may get confused.

Router Lights

The router lights will tell you what is connected, and if your DSL connection is working

For setup we really care about the ethernet light (should show a connection to the computer) and the Internet light, (which means you are logged in).

Don't let other flashing lights confuse you.

Light Name TP Link Router - Meaning of this light
power Power The modem is turned on.
ethernet Ethernet There are four of these lights, one for each of the ethernet ports in the back of the router. If you see a light, something is connected.
wifi Wifi If this light is on, it means WiFi service is on. Note that this does not mean your network is online, just that WiFi is turned on.
internet Internet If this light is on (green) it means your router is online. You need this before you can surf the internet. This light means that your modem and router are both configured correctly. You probably won't have this until you complete our setup instructions.

The above table is for a TP-Link router. If you have a Linksys, the lights are similar, but the lights for ethernet and internetports are right next to the respective ports, and are labeled in English. I personally prefer using words instead of icons to label things, it's more clear.

The internet light tells you if something is connected to this port, but does not give you accurate information about whether the internet connection is working. The best way to see if the internet is working, is to plug a computer into one of the ethernet ports, and try it.

If the ethernet light doesn't show a good connection to your modem or computer, then check your cables.

If the ethernet lights are good, and the modem shows a good DSL signal, but the Internet isn't working, then you probably need to check the router configuration. Warning: if your DSL signal is no good, don't waste time reconfiguring the router, it won't help.

Router Configuration

Your router isn't going to work unless you have a good DSL signal. Please make sure of that before you spend time on the router.

While there are pages of configuration screens in the router configuration, the only thing you really need to set is the configuration type, and it's really easy.

To make your connection work, the connection type needs to be set to either "PPPOE" or "DHCP" depending on the type of connection you have been assigned. If you have a PPPOE connection, there will be a username and password. If these are wrong, you won't be able to get online and we will see login errors on our side. If you have the wrong connection type, you won't be able to get online. Router configuration can seem very complicated, but in fact these are the only things you need to set in order for your line to work.

If you have a good dsl signal and aren't able to get an Internet connection, we have some detailed instructions on how to set up the TP-Link router.

We also have detailed instructions on setting up the Linksys routers.

WiFi Setup

Please be sure that you have a good solid DSL light on the modem, and a good internet connection, before you try to use WiFi. It is very important to approach things in a methodical step by step manner in order to have success.

If we configured the router, then the WiFi network name (SSID) is probably "Brand X Internet". The password will be written on a piece of tape on the router.

If the router is fresh out of the box, and set up to factory default settings, then the Wifi network name (SSID) is probably "TP-LINK" with some number. The password will be a long number which you can find on the back of your router.

If you are having problems connecting to the router, you may need to check the setup and make sure you know the correct SSID and Password.

We have some detailed instructions on how to set up the TP-Link router.

We also have detailed instructions on setting up the Linksys routers.

Overall Suggestions

Please make sure you have a good DSL signal before you try to get your router working.

Please approach these instructions step by step. If you do things out of order, it will be hard.

Please do not get frustrated and try clicking on things randomly.

Please do not reset your devices to factory defaults unless you are really sure they are set up wrong.

The most common problem for new service installation is: no DSL light. If you can't get a solid DSL light, let us know. You can't fix this through configuration.

The second most common problem is, the router has a bad password in the PPPOE setup. We can test this fairly easily by checking our logs to see if you have failed login attempts. Let us know and we can check.

We are here to help. If you have problems, let us know and we will do our best to assist!