The Fine Print
Free Modem and One Year Contract: Please note that free Self Install Kit
(DSL Modem) is available with a binding one year contract. Binding means you
have to pay even if you don't stay a full year. If you terminate your service
agreement within twelve months of your DSL activation date, you will be billed
up to a $200 termination fee. Limit one free modem per DSL line. Modem remains
property of Brand X Internet. Offer subject to change without notice. Annual
contract does not mean the same thing as annual payment discount
Annual Payment Discount: This means that you pay one time per year, and get 12
months for the price of 10. Please note that if you pay monthly, you
do not get the annual discount. If you sign up and pay by the year, but
cancel after less than one year, any refund will be calculated based on the
monthly rate. Annual payment in advance automatically qualifies for free Self
Install Kit in addition to the discount.
Transfer Fee: Please note that there is a $35 fee to move accounts from one speed
category to another, in addition to any fee which Verizon may charge.
Installation charges: Brand X Charges no installation or setup fee.
Verizon is currently charging a set up fee of $60 for orders placed after 04/01/2001.
Hardware you need to buy: Ethernet Card. Your computer must be
10BaseT Ethernet capable. Nearly all pre-packaged PC's are and all Macs
made in the last 5 years are. If your computer does not support 10BaseT,
it is usually not difficult to add this capacity. If you are planning on setting up a local area network, you'll need
a few relatively inexpensive items that we'd be happy to talk to you
about.
Payment of Fees: This service will be charged by Brand X Internet only.
You will have to pay the whole fee (for Internet connection, and Line charge) on one
bill to Brand X Internet. However, if you do not want to sign up for one year (for
instance, if you already have a DSL modem), then you will be charged by two
separate companies. You will need to pay Brand X Internet for your access
to the Internet and you will need to pay Verizon for the line connecting your
home or office to Brand X.
Domain Name Hosting: For Business customers who wish to host their own sites,
Domain Name Service is available. PLEASE NOTE: DNS DOES NOT INCLUDE HOSTING. If
you'd like to have a web site hosted by Brand X, this service is available for
$25 per month plus a, or $250 per year. Additional Domain Name Service is available
at $50 per domain.
Dial-Up Backup: Brand X offer an optional Dialup account with all DSL accounts, for
$2/month (or $20 for the whole year).
Installation of your ADSL modem: Verizon (or Brand X) will mail you a
Self-Install Kit including the ADSL modem. Instructions will be provided
on how to configure your computer to make use of it. If you've ever set up a
dialup account, you will find this extremely simple. If you are also setting
up static IPs or a local area network, please be aware that no on-site
service is included with our $0 installation fee. On-site service can be
arranged for our usual hourly rate of $100 per hour.
IP addresses for Business Plan users: You will receive two static
IP addresss. Additional IP addresses are available at the following
rates:
Total Ips
2 no charge beyond monthly rate above
3 $ 2 more per month
4 $ 4 more per month
5-8 $ 5 more per month 9-16 $10 more per month
Each addl 8 $ 5 more per month for each block of 8
Note: Monthly Platinum accounts include one block of 8.
Note: A block of 8 is included with any annual plan except Bronze Plus.
Note: Prepaid annual Platinum accounts include 32 IPs.
Quantity Discount: Quanties of any service above 10 are entitled to a 20%
discount. This does not apply to Verizon charges.
Private Network Addresses and Firewall Services: Brand X offers at no
additional charge, free firewall service using "10.0.0.0" style private IP
addresses. What this means is that your network address is safe from outsiders
who might want to reach your computer through our router. Of course, where
there's a will, there's a way, so we cannot make any guarantees, but having a
firewall with private network addresses is considered one of the best forms of
network security. Private addresses are standard for Individual Plan customers.
They are available on request for Premium Plan customers.
Internet security: It has come to the attention of
Brand X Internet that one or more persons on the Internet may not have the best
of intentions as regards your computer or the data stored on it.
Please be aware that whenever your computer is connected to the Internet
by any means, whether via a dedicated connection like a T1 line or DSL,
or via a dialup connection, your computer is connected to every other
computer on the Internet.
This means that any person that wants to do something malicious to your
computer or steal your data can do so from the Internet connected spot of
their convenience.
Brand X Internet takes no responsibility for your computer's security.
To secure your computer, please consult with a computer security
professional and/or install appropriate security software.
Disclaimer: Business or residential DSL Internet access may not be
commercially available in all areas or at the rates, speeds or bandwidth
set forth herein. The actual data transfer speed or throughput that you will
experience will be lower than speeds indicated after accounting for processing
overhead and other factors, including the distance between your business and
the central office serving you, the condition of your telephone line and wiring
inside your home or office, network or Internet congestion of server and router
speeds for the Web sites you are accessing. Because DSL is a technologically
advanced service and because of limitations on the service provided by the
Telephone Company, Brand X cannot guarantee that your DSL service will be
uninterrupted or error-free or guarantee the speeds of the service. Value of
any damages related to any service in any period is limited to the amount
paid by user for services during that period. To avoid confusion, if you wish
to close an account please send email to
billing@brandx.net or by fax to 310-395-9924.
Failure to notify Brand X in writing by email or fax that you wish to close an
account leaves you liable to pay for it. There is no right to refund for
early termination on prepaid services. All usage must comply with Brand X
posted terms and conditions. Accounts may be terminated at any time at the whim of
managment with or without cause. Threats of any kind or abusive behavior
toward Brand X users or staff will result in immediate termination. See our
Billing and Cancellation Policies for more information.
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